We ship via UPS with tracking numbers in the United States and Canada from three locations:

•         New Hampshire

•         North Carolina

•         Nova Scotia

*We also ship via USPS within the United States – no tracking information is available

•         Items in stock are normally dispatched next working day (Mon-Fri) except when ordered with other unstocked items. See the note on Multiple Orders below.

•         Items supplied to order but not currently in stock show a normal-to-maximum dispatch range (e.g. 2-4 weeks). We normally expect to be able to ship in roughly the shorter period (often less) though we ask you to allow up to the maximum period in case of delays. See the Information Centre item on ‘Rush Orders’.

•         Items made-to-measure also show a normal-to-maximum dispatch range. But in this case the maximum date is advisory only and is not guaranteed; please notify us if you have a deadline.

•         To order multiple items, just add one to your Basket (choosing options, until a page says ‘added to basket’) then continue to shop for more products until you’ve added everything you want.

•         But if you have already placed an order and wish to add to it, you can either place a new order and advise us that you would like it added to your previous order, which we will do (recalculating the new shipping for the combined package) provided the first shipment has not gone. Alternatively just contact us by phone or email with details of the additional items, and we will do it all for you.

•         If you order several items at once, we will normally dispatch your package only when the entire order is ready. If you wish us to part-ship some items earlier please either place separate orders on the site or else authorise us to charge you for the extra delivery costs in the “Special Instructions” box on the Checkout page.

Our advertised dispatch schedules are as realistic as we can make them, and we often deliver even more quickly than we suggest. But we do depend in turn on third party suppliers, which may be family firms, so estimated dispatch dates are never guaranteed unless explicitly agreed in writing.

We will always do our very best to meet your deadline. But we cannot cancel or refund made-to order items, nor accept return charges on other items, unless we fail to meet a deadline that has both been notified to us and which we have promised in writing to meet. And we can never accept responsibility for any indirect costs, such as replacement garment hire.

If you have a critical date by which you need delivery (e.g. a birthday, wedding, departure date, etc.) please tell us when ordering (1.) your latest acceptable delivery date and (2.) that we should accept the order only if we meet that deadline. We can then advise you if we are confident of meeting this, and whether any special conditions need to apply.

Occasionally we are unable to dispatch an order by the expected date, mostly due to delays from our suppliers. Many of the goods we sell are made by small craft-style producers, so please understand that industrial schedules are not always possible.

If we find that we cannot meet the maximum time indicated, we will contact you as soon as we know of this with a new expected schedule. You will have the option to cancel your order for an immediate full refund, except in the case of made-to-order items if for example fabrics have already been cut. See our Returns & Refunds policy for more details.